FAQ

About us

  1. What is Bearking?

Bearking is a well-established fishing tackle brand. For years, it has been devoted to creating and developing top-performing products with a price tag anyone can appreciate. It sets out to add more fun to the already-enjoyable fishing experience for its customers by producing products of premium design and advanced engineering.

 

If you have any questions or want to learn more about us, please contact us, or visit the About Us page. We are open to your advice: [email protected]

 

Order

  1. How long will it take to receive my order?

Usually, orders will be dispatched within 1-3 business days after payment, and it will take us another 7-15 business days to deliver your order. So, there will be 8-18 days before the order arrives. For detailed shipping information, please visit our Shipping Policy page (the link is at the bottom of our website).

 

  1. Is there a deadline for the orders

Sorry, we don’t promise such a deadline due to some circumstances beyond our control. Yet, we will try our best to minimize the delivery time and we really appreciate your patience.

 

 

Shipping

 

  1. Can I change my shipping address?

Yes, you can. To update your delivery address, please contact us before the delivery of the order.

 

 

  1. How doI Track My Order?

Upon dispatch, customers will receive a tracking link from which they will be updated on the progress of their shipment based on the latest updates provided by the shipping provider.

 

  1. What do I do if the order doesnt arrive at the expected time?

If the order doesn’t arrive on time, please contact us and we will check up on the order for you as soon as possible.

 

 

Return

 

  1. Can I return the products if I change my mind?

 

Yes, we do accept returns due to the change of mind, yet we don’t cover the shipping cost.

 

What you need to do is to contact us within 3 business days after you receive your order. Refunds will be processed to store credit for a future purchase, once we received the returned items and make sure that they are intact. After that, we will notify you via email. If you want to learn more about our return policy, please visit our Return Policy page (the link is at the bottom of our website).

 

 

 

  1. What is included in the warranty?

Bearking honors any valid warranty claims so long as they are submitted within 90 days upon the arrival of the order. Customers will be required to pre-pay the return shipping fees, which will be reimbursed upon successful warranty claim. 

 

As our usual practice, we process our customers’ warranty claims within 7 days after we received the items for warranty claims.

 

For detailed information about warranty claims, please visit our Shipping Policy page (the link is at the bottom of our website).

 

 

 

Promotion and others

 

  1. Is there any special promotion or discount in your shop?

 

Yes, we do offer a special discount. Please use the coupon code below on the payment page: INF5OFF

 

This coupon will only be offered to 150 customers each month. So, we are sincerely sorry if you find the coupon not available, and we are ready to give you a bigger discount the next time!